Privacy Policy

Upside Parts LLC

Effective Date – April 24, 2025

1. Purpose and Scope

This Privacy Policy describes how Upside Parts LLC (“Upside Parts,” “we,” or “us”) collects, uses, stores, and protects personal information provided by users of our website and services.

It applies to information collected when you:

Visit our website at www.upsideparts.com
Upload files to request a quote
Submit your contact details to receive an invoice or place an order
Communicate with us by email or other means

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We collect information from you in the following ways:

a) Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

Your name, email address, company name (if applicable), and phone number
Shipping address or billing address (when applicable)
Uploaded 3D model files, which may contain metadata or embedded identifiers
Any communication you send us by email or through forms on our website

b) Information Collected Automatically

When you visit our website, we may automatically collect certain technical and usage data, including:

Your IP address, browser type, device information, and operating system
Pages viewed, time spent on the site, referring URLs, and general site activity

We use cookies and other tracking technologies to analyze website usage, support marketing efforts, and improve overall performance. These tools help us understand website usage patterns and improve our services. We do not use cookies or tracking technologies to collect personally identifiable information.

3. How We Use the Information

We use the information we collect for the following purposes:

To respond to inquiries and provide requested services
To generate quotes for 3D printing services
To issue invoices and facilitate order processing
To communicate with users regarding quotes, orders, and support
To operate, maintain, and improve our website and services
To monitor website usage and analyze trends for internal purposes
To protect the security of our systems and prevent misuse

We may also use anonymized or aggregated data for analytical and operational purposes. Such data does not identify any individual user and may be used to improve our pricing tools, forecasting models, or service offerings.

We do not sell your personal information, and we do not use your data for purposes unrelated to the delivery or improvement of our services.

4. How and When Information May Be Shared

We do not sell or rent your personal information to third parties. We also do not share your identity, contact details, uploaded files, or order information with external parties except as necessary to provide our services.

We may share limited information with trusted third parties in the following cases:

Essential Service Providers – We may use third-party providers to support technical functions such as website hosting, analytics, payment processing, and invoice delivery. These providers are authorized to access data solely to perform services on our behalf and are not permitted to use it for their own purposes.
Legal Compliance – We may disclose your information if required by law, regulation, subpoena, or legal request.
Business Transfers – If Upside Parts LLC undergoes a business transition such as a merger or acquisition, your data may be transferred as part of that transaction, subject to continued protection.
Protection of Rights – We may disclose data if we believe it is necessary to prevent fraud, enforce our Terms of Use, or protect the rights and safety of Upside Parts or its users.

We do not disclose the identities or personal information of our customers to third parties for marketing, profiling, or commercial use.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect the personal information we collect and store. These measures are designed to help prevent unauthorized access, use, disclosure, or loss of your data.

Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee the absolute security of your information.

We recommend using discretion when submitting sensitive information online.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, including providing quotes, processing orders, maintaining customer records, and complying with legal or regulatory obligations.

We may retain certain information for longer periods where necessary to:

Address disputes or enforce our agreements
Comply with tax, accounting, or legal requirements
Maintain security and operational records

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Your Rights and Choices

You have the right to access, update, or request deletion of your personal information in our records. You may also contact us if you believe any of the information we hold about you is inaccurate or has been processed improperly.

To make a request related to your personal information, please email us at sales@upsideparts.com. We may need to verify your identity before processing certain requests.

We will respond to all privacy-related inquiries in a timely and reasonable manner, subject to applicable legal and business requirements.

Depending on your location, you may also have additional rights under applicable privacy laws, including the right to object to or restrict certain types of processing.

8. Contact Information

We are committed to responding to privacy-related inquiries in a respectful and timely manner. If you have any questions or concerns about this Privacy Policy or our handling of your personal information, you may contact us at:

Email: sales@upsideparts.com
Mailing Address:
Upside Parts LLC
121 Loring Ave, STE 910
Salem, MA, United States